Shipping Policy

Turnaround Time:

We know you want your parts fast so we dispatch all in-stock orders within 48 hours Monday - Friday 8am - 5pm.

In most cases, in-stock items will be dispatched within 24 hours.

This excludes holiday periods when fulfilment is slower because of courier pick up schedule.

Carriers

We use the following carriers to deliver our orders:

Australia Post

Star Track

Toll

Hunter Express

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Please be advised that your order may ship from two separate warehouses and if this is the case your order may have multiple tracking numbers and may arrive at different times.

Shipping Rates

We offer FREE shipping on all retail Australian orders over $149 excluding Spa Covers and orders containing dangerous goods. All orders under $149 are charged a live rate shipping fee.

Spa Cover and dangerous goods shipping is charged based on your location. Before the final checkout page you will be shown what the cost of shipping will be. The Free shipping excludes trade and international customers.

Spa Cover Shipping

You can input your postcode on any Spa Cover page to get a quote for that cover to your postcode.

Dangerous Goods Shipping

By law, items that are classified as dangerous goods (DG) require special handling. Due to this, the courier companies charge a DG handling fee. Unfortunately, we must pass this fee on.  You can input your postcode on any DG item page and get a shipping quote to your postcode. The DG charge is per order, not per DG item.

Back Orders 

If an item goes on back order we will notify you and we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

International Orders

We ship to many countries around the world. We must provide a manual shipping quote to customers outside of Australia. Please contact us for full details. Note that international orders can only be paid via PayPal or wire transfer.

We do not ship chemicals or spa covers internationally.