There are delivery delays nationally. Click for current status.
We stand behind all our spa covers and provide a comprehensive warranty for your peace of mind.
Our suppliers spend many hours rigorously testing materials and construction methods before we approve them for sale.
Warranty coverage begins at the delivery date. Spa Store only extends this warranty to the original purchaser and only if the product has been purchased directly from Spa Store.
An image of the defect, written notice of the defect and proof of purchase must be provided to Spa Store within 14 days of the defect occurring. If the product is required to be returned to Spa Store for rectification all freight costs shall be prepaid by the customer. Repair or replacement of any defective product is at the sole discretion of Spa Store.
Spa covers are subject to harsh chemicals, water, heat, dirt and people!
Treating your spa cover with respect will give you years of faithful service. Please take the time to make yourself aware of the conditions of this warranty.
* Read on to discover how to use and care for your cover correctly.
Following these steps will ensure your cover is not damaged. Your warranty may be voided if damage to your cover occurs through neglecting these steps.
Always lift by the handles or by firmly grasping the cover on one edge. Wherever possible use two people to move a cover. Don't pull on the straps or flaps to lift the cover.
The easiest way to tear your cover is to lift the cover while some buckles are still locked. Take the extra 10 seconds to check all buckles are undone before you lift the cover up.
A heavy weight in a small concentrated area (such as a child or pet, or an adult’s knee for example) greatly increases the chances of foam damage.
Open the cover completely when adding chemicals and leave the cover off for about an hour to allow the chemical reactions to take place and the chemicals to dissipate into the air. This will prevent premature damage to the underside of the cover.
When moving your cover around, watch out for sharp corners and edges that may tear or scratch the vinyl. Don't drag the cover over rough surfaces as scratches in the vinyl can allow water to penetrate and be absorbed into the foam, reducing your cover's insulating properties.
Wash dirt and debris off the top of your cover to stop water pooling. Treat your cover with 303 Protectant to make it last longer.
Spray the zip sliders with a little RP7 or similar every few months and jiggle them open and closed a little bit.
This will ensure they will open, if some repair work ever needs to be done on your cover.
To make a warranty request, please fill in the returns request form
(1) This website and any sub-domains are owned and published by Spa Store Pty Ltd. ("Publisher").
PO BOX 2040
Gateshead, NSW 2290
ABN: 32 163 049 232
If your item is in stock it will usually be picked and dispatched within 3 business days.
Some Australian couriers are experiencing delays and congestion and staff shortages due to Covid-19 cases. Refer to our delivery update for more details.
Please note that Spa Store does not take responsibility for delays in the delivery of your order due to factors that are outside of our control such as Covid-19 lockdowns, courier delays or strike action.
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund provided the item is in new condition with un-opened packaging.
You must open your shipment immediately after receiving it to inspect that all parts ordered are correct. Please inspect for any signs of damage. If you received damaged goods from us you must contact us within 7 days of shipping.
Returns fall into three categories: Products may be returned because they are:
All products being returned must be in new condition, and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.
We undertake to then exchange or reimburse you the price of all the products. You may be charged a restocking fee depending on the reason for the return unless a subsequent order to the same or greater value is placed, or alternatively, a credit to that value can be placed on your account for future use within a maximum time period of 12 months. You will be responsible for the cost of the return shipment unless the return is due to return reasons 2 or 3. Specific return notes and exclusions: To be eligible for return, all parts must be unused and in new condition.
To be eligible for return, all chemical containers must be unopened.
To be eligible for return, all filters must be unused and still completely wrapped.
Any electrical or electronic part that shows signs of having been used or fitted in any way.
Any special order; this includes but is not limited to spa covers.
Spa Store will not be responsible for the return of a spa cover unless there is a manufacturer's defect. If a spa cover is mis-ordered or mistakenly measured spa store will not refund or exchange. This includes but is not limited to stock and generic covers as well as custom-made covers unless the cover has been made to dimensions other than those agreed to at the time of order. When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct. The measurements that you provide are what your cover is built to.
It is your responsibility to determine that the part ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required. Our friendly staff are happy to assist in identifying parts via emailed images, but cannot be held responsible for misidentifying your part where the images or information supplied stop us from identifying the product or when an alternate possible match to an obsolete part is suggested. We will provide emailed links to the part suggested for YOU to confirm identification before ordering. If you don´t want to take the risk of ordering an incorrect part, please employ a local competent spa technician to identify and carry out repairs. Installation of purchased goods It is assumed and required that a qualified tradesperson is employed in the installation of electrical goods. It is illegal and dangerous to carry out any electrical work without the appropriate qualifications. You must ensure that your qualified tradesman accurately identifies the required part to affect repair, as any electrical/electronic component including circuit boards purchased from us CANNOT be returned if it shows signs of installation, for the reason of incorrectly ordered / no longer required.
Easy Exchange: We will gladly exchange an incorrectly ordered item. You have 30 days from reception of the product to exchange it. See below for particular product exclusions. All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.
Express Refund: Once your return is received and inspected by the fulfillment centres (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit.
Please note: Once we initiate the credit for your SpaStore.com.au return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.
Images of goods published in this website without any advertised price are hidden at the request of the manufacturer or are not offered for sale. Photographs are for illustrative purposes only and may vary from goods depicted or described. International visitors to this website: All prices are in Australian Dollars on this site.
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(1) The Spastore.com.au logos are registered trademarks of Spa Store PTY LTD.
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Use Version 3. February, 2022
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Spa Store Pty Ltd
PO BOX 2040
Gateshead, NSW 2290
ABN: 32 163 049 232
Policy Version 2.0 April 2021
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