Delivery Update

Current Dispatch Times

Updated 14th April 2022

 

  • Due to extensive flooding in NSW and QLD including Brisbane, the Gold Coast, the Sunshine Coast and as well as Townsville, Gladstone and Rockhampton , freight is moving very slowly depending on individual road conditions.

  • Our warehouse is closed over Easter and orders placed around this time may experience longer processing time.

  • Dispatch times for orders in other areas are currently at 5-7 working days due to our warehouse having reduced capacity with Covid-19 cases.

  • Couriers are experiencing delays and congestion due to reduced staff capacity following a spike in Covid-19 cases.

  • Some couriers are not scanning packages on pickup to reduce handling time - this means courier tracking information is not always current

 

Please be patient with couriers and our customer care team as we do our best to get your order to you quickly.

 

Our current status:

  • We are open for business - Our customer care team is available during business hours via Live Chat. Live chat is the best method for contacting us during this time.

 

Shipping partner delivery estimates: 

Please plan for longer delivery times with the current courier backlog.*

  • Sydney Metro, NSW -  5-10 business days
  • Melb Metro, VIC-Regional, QLD, SA, WA, TAS, NT – 10-28 business days
  • International – 14-28 business days

 

We are sorry for any inconvenience the shipping delays might cause you. Thank you for your understanding.

 

* Please note that Spa Store does not take responsibility for delays in the delivery of your order due to factors that are outside of our control such as Covid-19 cases, lockdowns, courier delays or strike action..