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Problems with chlorine sanitiser for spa pools (and how to resolve them)

An indepth guide that explains common issues and problems with chlorine sanitiser for spa pools (and how to resolve them)

Chlorine is a powerful and effective disinfectant that is used for many decades for sanitising spa pools, hot tubs, swim spas and swimming pools.

It is used by cities for sanitising drinking water and tap water and has been proven to be safe and effective when used correctly.

The most commonly used type chlorine is sodium dichlor which has a number of advantages for sanitising spa pools and swim spas. It is powerful as a sanitiser so it does not require a large dose to effectively sanitiser your water. Because of this, it is very cost effective.

 

Chlorine granules and spa pool

 

There are however some disadvantages and problems associated with using chlorine as a spa sanitiser. In this article we’ll discuss some of these problems and how you can address them. This article is designed as a guide to help you understand the pros and cons of chlorine as a spa sanitiser so you can make an informed decision whether it is right for you.

Please note the recommendations in this article are guidelines only and are accurate at the time of writing. You should always follow your spa manufacturer's instructions and the dosage instructions on any chemicals that you use in your spa.

 

Can too much chlorine damage a hot tub?

Yes if you do use too much chlorine in your hot tub, you will find that the water can become too acidic. This can cause permanent etching and staining on the acrylic shell of your spa. 

For this reason, we recommend that you only use the recommended daily dose of chlorine which is 6-10 grams per 1,000L of water in your spa.

Other damage that can be caused by too much chlorine can include premature wear on rubber seals, o-rings and gaskets inside your pumps and plumbing components in your spa.

Plastic components can also be damaged by too much chlorine - this can show up in the form of damage to the filter box face and jet faces.

Please note we always recommend following the manufacturer’s dosage instructions on your chemicals.

 

Is it safe to get in a spa with high chlorine?

No. It is not recommended to get into a spa if the chlorine level is higher than 3 parts per million on your test strips. Chlorine levels that are higher than this can cause eye irritation, dry skin and even breathing problems for some individuals with other health conditions. 

If your chlorine levels are above this level, read on to find out how to get your chlorine level back into the healthy range.

Please note we always recommend following the manufacturer’s dosage instructions on your chemicals.

 

How do I bring the chlorine level down in my spa?

If your chlorine levels have risen too high, there are two options that we recommend.

  1. Let the chlorine levels naturally reduce

Leaving your spa cover off with the jets running will naturally circulate and aerate the water in your spa - allowing the chlorine to naturally ‘gas off’ the top of your spa water. The UV rays in the sunlight also help to reduce the chlorine level in your spa?

  1. Drain and refill your spa 

Draining and refilling your spa is a viable option if you have over-chlorinated your spa. You can also partially drain and refill a portion of your spa water with fresh water to help dilute the chlorine level.

 

What happens if there is not enough chlorine in a spa?

Just as too much chlorine is bad for your spa and for your health, not enough chlorine can also cause problems. If you aren’t using enough chlorine sanitiser, bacteria and microorganisms can begin to grow in your spa water - causing a health hazard and affecting the quality of your water.

Signs of insufficient chlorine include foam, scum and cloudy water or a lack of clarity in your water. You may also notice your water taking on a greenish tinge which could indicate the beginning of algae formation.

The recommended daily dosage of chlorine is 6-10 grams per 1,000L of water. (Please note, you should always follow the recommendations on the label of your chemical products).

 

Can you use pool sanitiser in a hot tub or spa?

No you definitely cannot use pool sanitiser in a spa as it has a completely different chemical makeup. Pool chlorine is designed to work in much lower water temperatures - generally only up to 20 or 25 degrees celsius. Many spas and hot tubs have a water temperature of 35-39 degrees celsius.

In addition to the differing water temperatures, spas and hot tubs generally have an acrylic shell which can be damaged and marked if you use pool chlorine.

In short, ensure you use chlorine sanitiser that is specifically designed for spas and hot tubs.

 

What is the difference between pool chlorine and spa chlorine?

Pool chlorine is designed for a much larger volume of water, so in many cases comes in a higher concentration. This can result in chlorine levels that are way too high in a spa pool resulting in damage to components in your spa and potentially skin irritation for you and your guests.

Some of the other ingredients in pool chlorine include a stabilising agent which can upset the water balance in your spa, making it difficult to maintain your water clarity.

As we mentioned above, pool chlorine is designed for lower water temperatures, so it may not properly sanitise your warmer spa water - resulting in a potentially hazardous breeding ground for bacteria.

 

Are chlorine tablets bad for a spa?

Yes chlorine tablets can cause problems in spa pools, hot tubs with acrylic shells. Chlorine tablets are really designed for swimming pools with concrete, tile or fibreglass shells, so it is not recommended to use these tablets to use these in a spa or hot tub. The reason for this is that the floating chlorine dispensers do not evenly distribute chlorine throughout a spa - you can get pockets of chlorine which are highly concentrated in some areas, while other areas of your spa water are not properly sanitised. The floating dispensers tend to get trapped in one position in your spa which causes uneven distribution of sanitiser.

For this reason, we recommend only using granular chlorine powder, which should be dissolved in a bucket or cup of warm water then stirred evenly into your spa water. Turn your circulation pumps off before adding chlorine, then allow the chlorine to dissolve completely for 30 minutes in your water before turning your pumps back on. (Following this process correctly will give you the best results).

Chlorine in the tablet form is also not UV stabilised in many cases. In an outdoor spa, it’s effectiveness is reduced by the sun’s UV rays.

 

I’m allergic to chlorine - how can I use my spa?

Chlorine can cause issues for some people with sensitive skin and allergies. These issues can include dry or itchy skin, skin irritation 

Those with allergies and respiratory problems like asthma may also experience shortness of breath with a chlorine sanitiser. If this is the case, there

If you are unsure about whether chlorine is safe for you, please check with your doctor.

Bear in mind that most drinking water and household tap water in many cities is sanitised with Chlorine. This means that the water that you use for drinking, washing and showering will all have mild traces of chlorine in it.

If you are treating your spa water correctly and following the recommended dosage on your chemical labels, the chlorine levels will most likely be at safe levels

 

Should I smell chlorine in my spa?

A spa should not have a strong chlorine odour. If you are experiencing a strong chlorine odour in your spa, you may have chloramine gases being released from your spa water. 

 

How do I get rid of the chlorine smell in my spa?

A strong chlorine smell in your spa is not necessarily caused directly by chlorine, but by the byproducts of chlorine called chloramines. Chloramines are released as your chlorine sanitiser is doing it’s work disinfecting your spa water - but there are some things you can do to reduce the odour.

  1. Check your water balance.

Your water pH level should be between 7.4 and 7.6. If your pH is outside of this ideal range, adjust your pH with an alkalinity increaser or pH decreases.

  1. Shock your spa

If you are smelling an excessive amount of chloramines (a chlorine-like smell) in your spa, then it can indicate that a build up of ammonia has occurred in your spa. This can be caused by lotions, sunscreen, oils, perspiration and urine (lovely!) The ammonia reacts with your chlorine, releasing the chloramine gases (which have the chlorine odour) - all the time, preventing your chlorine sanitiser from working properly.

A shock does of chlorine (25-30g per 1,000L or water) or a chlorine-free shock can neutralize the ammonia, then allowing your sanitiser to work properly again.

After adding the shock dose, leave the cover off and run your jets for 45-60mins to allow the shock to do it’s work and gas off.

 

Can chlorine in a spa affect those with asthma or respiratory conditions?

The byproducts released from a chlorine sanitiser include chloramines which can cause issues with those with respiratory problems like asthma. Chloramines are generally only produced when there is a water quality issue in your spa. 

So, if you are maintaining your spa correctly, keeping your water balanced and sanitised on a regular basis, you shouldn’t have a problem with chloramines in your spa.

If you do have asthma or another respiratory problem, consult your doctor before you enter the spa.

 

Can spa chlorine cause skin irritation?

For some individuals who have sensitive skin, chlorine can cause irritation of the skin. This can show up as a red rash, itchiness, inflammation or dry, scaly skin.

This can be mitigated by ensuring that your water is balanced correctly and sanitised with the correct amount of sanitiser.

 

Can I have a chemical-free spa?

No! Spa water is a perfect breeding ground for bacteria and microorganisms, which are unsafe and even dangerous for humans. Without a sanitiser of some sort, your spa water will quickly grow algae, become green or cloudy and unsafe. It is important to use a sanitiser of some sort to kill bacteria and help you maintain crystal clear water.

That being said, there are some good alternatives to chlorine, if you want to consider another sanitiser option. There are also some other water treatment technologies which can be used alongside chlorine to help sanitise your water, meaning you may use a lesser amount of chlorine.

Read on to learn more about these alternative spa water sanitisers.

 

What are the alternatives to spa chlorine?

Many people ask us; “can you use a spa without chlorine?” The answer is yes you can.

Whether you or a family member have an allergy to chlorine, or you just want to try something different, there are a number of viable sanitiser alternatives available. These include hydrogen peroxide, saltwater, UV light and mineral sanitisers.

Read on to learn more about these options.

 

Is hydrogen peroxide safe for spa pools?

Yes, hydrogen peroxide in a concentrated solution of between 30% and 35% is a safe and effective sanitiser option for spa pools and swim spas. 

Hydrogen peroxide is made from 2 hydrogen atoms and 2 oxygen atoms. When it is added to spa water one of the oxygen atoms reacts with bacteria and organisms in your water, ‘oxidising’ them. Once the reaction is finished, you are simply level with oxygen and water - with no other chemical byproducts and no odour.

Hydrogen peroxide does require more careful maintenance than chlorine, and has a few other drawbacks also. Read our detailed article about all the pros and cons of hydrogen peroxide as a spa sanitiser.

 

Can I use saltwater in my spa or swim spa? 

Saltwater can be used as part of a sanitizing solution for your spa or swim spa. A saltwater sanitising system reacts with salt (sodium chloride) dissolved in your spa water to produce a natural form of chlorine (hypochlorous acid and hypochlorite). This natural chlorine then does it’s work killing bacteria and organisms in your spa water. When it has finished, it returns to the salt form.

Although this is not technically a ‘chlorine-free’ sanitiser, it produces a more natural form of chlorine and generally will have less odour than adding chlorine directly.

 

Do UV (ultraviolet) lights work in spas and swim spas?

Yes! A UV sanitiser system in your spa works by passing your spa water through a tube and focusing a high intensity UV light on the water. UV light has been proven to be effective at killing bacteria and harmful organisms in water. It is used for the treatment of drinking water in many places.

Note that UV is not a complete replacement for a sanitising chemical, so you will still need to use chlorine or another sanitiser, but you may find that you use less as the UV system is helping you keep your water clean.

 

Can I use a mineral sanitiser in my spa?

Yes, there are a number of mineral spa sanitiser options available - the most popular is the Nature 2 Spa stick. This uses a blend of silver, zinc and copper minerals to help kill bacteria and algae in your spa. This reduces the load on your primary spa sanitisers. 

Nature 2 sticks can also help soften the water in your spa making your water feel smoother and gentler on your skin.

In most cases, you will still need to use a small amount of sanitiser alongside Nature 2 Spa to ensure your water is clean and bacteria-free.

 

Pros and Cons of Chlorine Spa Sanitiser

 

Chlorine Spa Sanitiser Pros Chlorine Spa Sanitiser Cons
Cost effective Produces an odour that some find unpleasant
Powerful and effective at killing bacteria Can irritate eyes and sensitive skin
It is readily available Can aggravate those with allergies, asthma or respiratory conditions
It is not classified as dangerous goods so easy to transport and store Can damage components in a spa if the correct dosage is not maintained
Safe for handling  

 

Summary

Now you will have a clear understanding of some of the issues that you may face when sanitising your spa with chlorine. This will help you make an informed decision to determine if chlorine is the right choice for sanitising your spa.

If you have any questions about chemical choices for your spa, our team have over 25 years of experience in the spa industry and can assist you with any questions you may have.

         
Talk to us
 

 

 

 

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(2) The Publisher reserves the right to prevent third parties from linking to this website.

 

9. Secure Data and Transmissions

(1) Given the nature of the internet, the Publisher cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and the Publisher does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst the Publisher and its third parties take precautions to protect information, the Publisher does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once the Publisher or its third party receives your transmission, the Publisher and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact our Customer Service Team immediately.
(2) You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither the Publisher nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.

 

10. Cookies

(1) Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

 

11. Use of Your Information and Material

(1) The Publisher appreciates any suggestions ("unsolicited ideas") you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of the Publisher. The Publisher may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.

 

12. Privacy Policy

(1) The Publisher´s Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

 

13. Disclaimer

(1) The Publisher and each of the related body corporate of the Publisher make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
(2) The Publisher does not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, the Publisher disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
(3) The use of the information on this website is at your own risk. To the extent permitted by law, the Publisher exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, the Publisher limits their liability to the re-supply of the relevant information or services.
(4) You agree to indemnify the Publisher and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.

 

14. Governing Law and Jurisdiction

(1) These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Publisher makes no representations that the content of this website complies with the laws of any country outside Australia.

 

15. General

(1) These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to "website" includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content). SpaStore.com.au

 

Use Version 3. February, 2022

Privacy Policy

This Privacy Policy is maintained by Spa Store Pty Ltd, ABN 32 163 049 232 ("We", "our" and "us") .


About Our Privacy Policy
 
If you are a citizen of the EU, please click here for GDPR information.
 

By using our website or a system or database maintained by us or otherwise transacting with us, you agree to and acknowledge the contents of this  Privacy Policy. The Privacy Policy relates to the collection and use of personal information that you provide to us or that we collect from or about you (including via access to any system maintained by us or your conduct on any website maintained by us or through third parties) and governs the collection, use, storage, access to and dissemination of that personal information.

We reserve the right, at our discretion, to vary, modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to provision of goods or services by us or the access to and use of any web site maintained by us. We recognise the importance of protecting the privacy of information collected by us, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

This Privacy Policy is in addition to any other policies used by Spa Store Pty Ltd including our 'Terms of Use' and any other policies relating to specific products or services.

1. Personal Information

  1. The types of personal information that we may collect includes your name, contact information (including postal and residential address, telephone number and email address), relevant financial information.
  2. Personal information about you is collected directly from you, such as provide your information by document, telephone or by forwarding us an email, or submit information via an online form or online chat service.
  3. In some cases, personal information may be provided by an entity/person authorised by you to do so, such as your employees or a corporate or business entity with which you are involved either as a principal, member or beneficiary, for the purpose of providing services to or on your behalf. Your personal information may also be provided by a trade reference or credit reporting agency, for the purpose of us determining whether or not to grant you credit. We may also collect your personal information from other publicly available means (such as by obtaining governmental or semi-governmental searches) or through websites (such as Google or social media sites) who disclose to their users that the user’s personal information is provided to businesses such as ours..

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  1. Collecting information on Registered members

    1. As part of registering with us (either online or in person in store), we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
    2. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information by sending a request to the privacy officer details at the bottom of this page

2. Personal Information of Other People

  1. You should only provide us with the personal information of another person if you have that person’s express authority and consent to do so. You should also take reasonable steps to inform them of the existence of and the matters set out in this Privacy Policy. If you provide us with the personal information of another person you promise that you have obtained the authority of that person and notified that person of this Privacy Policy and we have and will rely on that promise.

3. Anonymity

  1. You may elect to deal with us anonymously or via the use of a pseudonym. We will do our best to action any request or complaint that you supply to in this manner. However, without providing your identity, we may be limited in the action that we can take in relation to your enquiry. We may also be prevented from providing goods or services to you if you elect to deal with us anonymously or via the use of a pseudonym.

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4. Use and Disclosure of Personal Information

  1. Personal information that you provide to us or that is otherwise collected by us is used only for the purpose for which it is collected or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the web site or via other means, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
  2. We collect your personal information in order to conduct our business, to provide and market our goods and services to you, including purposes necessary or incidental to the provision of those goods and services to you, or any purposes that you may reasonably expect, for any other purpose authorised by law or required to comply with our legal obligations, or for any other purposes disclosed to or authorised by you.
  3. We will hold your personal information for as long as is required to fulfill the purposes for which it was collected or as required by law. We will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.
  4. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
  5. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

5. Security

  1. We strive to ensure the security, integrity and privacy of personal information collected by us, and we review and update our security measures in light of current technologies.
  2. We will take all reasonable steps to protect the personal information that we hold from unauthorised access, modification or disclosure
  3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us and comply with this Privacy Policy.
  4. Unfortunately, no data transmission over the Internet is totally secure. We cannot guarantee the security of any information sent to us via electronic means nor can we guarantee that our data storage measures are absolutely secure. Our liability for data security of your personal information will be limited to the maximum extent permitted by law.  

6. Notifiable Data Breaches

  1. We take the security of your personal and sensitive information very seriously. However, sometimes a data breach can occur. Under the Privacy Act 1988 (Cth), an Eligible Data Breach is where there is an unauthorised access or disclosure of, personal information, or loss of personal information that has the potential to cause serious harm to the individual that the data pertains to and we have not been able to prevent the likely risk of serious harm with remedial action. If we have reasonable grounds to believe that an Eligible Data Breach has occurred, we will notify you and the Office of the Australian Information Commissioner.

7. Collecting Information from Website Users

  1. IP Addresses
    1. Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.
  2. Cookies and Applets
    1. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
    2. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site and for marketing purposes.
  3. Links to other websites
    1. We provide links to web sites outside of our control, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of any third party linked to our website. Before disclosing your personal information on any other website, you should examine the terms and conditions of using that web site and its relevant privacy policy, if any.

Managing cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

 

8. Access to Information

  1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact our Privacy Officer to have the information corrected via email on info@spastore.com.au
  2. You may request access to your personal information by contacting the Privacy Officer. Except where some legal restrictions might apply you will be provided access to any personal information we have collected or hold about you. If we refuse to allow you access to your personal information held by us, we will explain why. We will deal with all requests to access to personal information as quickly as possible but may charge you a fee where access is provided.

9. Government Identifiers

  1. We will not use Commonwealth government identifiers (Identifiers) as an identifier of individuals. Identifiers will only be used or disclosed in the circumstances permitted by the Privacy Act 1988 (Cth).

10. Transborder Data Flows

  1. There may be occasions when personal information is transferred outside of Australia within our network, or such as where we engage a third party to provide goods or services or an element of the goods or services to you. Locations, where information is transferred to, may include but not be limited to USA, New Zealand, China and The Philippines. We currently use contractors based in the Philippines who have access to your information in order to assist us in performing services for you. The ways in which these contractors assist us (and so may have access to your information) include accessing your order information and contact details in order to provide customer service. This may change without notice in the future. Generally, this will occur in the provision of goods or services to you and the transfer of this information outside of Australia will have been disclosed to, and authorised by, you as part of our trading terms. When transferring personal information outside Australia within our network, we will comply with the requirements of the Act that relate to transborder data flows. Where the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitment to safeguard your privacy will not change and remains subject to existing obligations and this Policy. By providing your information or using the services provided on this website you are agreeing that these conditions are acceptable.

11. Complaints

  1. Should you have any complaints about the collection, use, storage or disclosure of your personal information please direct such complaint by email to our Privacy Officer on: info@spastore.com.au. We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach from occurring again.

12. Problems or questions

  1. If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website; http://www.privacy.gov.au/. If you have any questions about our privacy policy please contacts us:

 

Privacy Officer
Spa Store Pty Ltd
PO BOX 2040
Gateshead, NSW 2290
Australia
ABN: 32 163 049 232
E: info@spastore.com.au

Policy Version 2.0 April 2021

Attention citizens of the EU (GDPR):

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