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We often get asked how to start up a new spa pool so we've put together a helpful guide that outlines the key steps you need to take when starting up your spa pool and setting up your chemicals.
Fill your spa following the user manual instructions.
Remove the fittings from the end of your garden hose and place your hose into the spa
until it reaches the correct level as per the user manual.
Apply power to your spa and set the temperature to your desired level.
Once the spa is heated, use the test strips to measure pH and Alkalinity. Wait for at least 20 minutes after applying any balancer chemicals before testing again.
Do not use test strips to measure the chlorine level. Use the dosing instructions on the container to manage chlorine levels. Not following this could damage your spa.
The test strips should be used to measure pH and Alkalinity. Wait at least 20 minutes after applying any balancer chemicals before testing again.
If the pH is too LOW, add an alkalinity increaser (alkalinity up).
If the pH is too HIGH, add pH decreaser (pH down).*
If the Alkalinity is too LOW, add alkalinity increaser (alkalinity up).
If the Alkalinity is too HIGH, add pH decreaser (pH down).*
Unbalanced spa water can damage your spa pumps and heaters.
Once your spa water is balanced, sanitise your spa with Spa Store, Spa Chlorine. Use a start-up shock dose of 25 grams per 1,000 litres of spa water. See the sanitiser container label for the specific dosing instructions. Obtain your spa literage from your spa model specification sheet.
Do not use the test strips to monitor chlorine levels. Use the daily dosing instructions on the back of the chlorine container instead. Failure to follow this can result in damage to your spa or unsafe conditions. Always pre-mix the chlorine with water in a bucket before adding it to the spa water.
Following the instructions on the sanitiser container label, dose your spa with Spa Store, Spa Chlorine at 6-10 grams per 1,000 litres of spa water.
In the event of heavy spa use or water clarity issues, a shock dose of 25 grams per 1,000 litres of spa water can be used. See the label for the specific dosing instructions.
Do not use the test strips to monitor chlorine levels. Use the daily dosing instructions on the back of the chlorine container instead. Failure to follow this can result in damage to your spa or unsafe conditions.
A. Test the water using the test strip following the instructions on the back of the test strip container.
Do not use the test strips to monitor chlorine levels. Use the daily dosing instructions on the back of the chlorine container instead. Failure to follow this can result in damage to your spa.
B. Adjust pH, alkalinity and total hardness as per step 5 in the quick start guide.
Monthly Maintenance - Filter cleaning
Remove and clean your pleated cartridge filters by following the instructions on the container.
Remove and clean your pleated cartridge filters using a filter cartridge cleaner by following the instructions on the
Micron filters found in VortexTM and Jacuzzi® Spas cannot be cleaned and must be replaced.
Tip: If your water is cloudy, clean your filters more frequently.
4 - 6 monthly Maintenance - Replace your spa water
Spa water should be changed at least every 4-6 months for portable spas and 12-18 months for swim spas depending on the number of spa users and hygiene.
Follow these instructions for changing your spa water
A. Remove the Purezone ﬁlter if one is being used. Add pipe degreaser to your spa following the instructions on the back of the container. *
B. Drain your spa by following the draining procedure in your user manual.
C. Restart by following the process from step one of this guide.
* If using Vortex Purezone filters, they should be replaced every 3-5 months regardless of the size of your spa or swim spa.
Follow dosage and safety instructions on chemical containers.
The use of poor quality chemicals can lead to damage not covered by your spa warranty. Mix sanitiser in a bucket of spa water before adding to your spa.
Don’t risk damage to your spa - use authorised chemicals only.
(1) This website and any sub-domains are owned and published by Spa Store Pty Ltd. ("Publisher").
PO BOX 2040
Gateshead, NSW 2290
ABN: 32 163 049 232
If your item is in stock it will usually be picked and dispatched within 3 business days.
Some Australian couriers are experiencing delays and congestion and staff shortages due to Covid-19 cases. Refer to our delivery update for more details.
Please note that Spa Store does not take responsibility for delays in the delivery of your order due to factors that are outside of our control such as Covid-19 lockdowns, courier delays or strike action.
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund provided the item is in new condition with un-opened packaging.
You must open your shipment immediately after receiving it to inspect that all parts ordered are correct. Please inspect for any signs of damage. If you received damaged goods from us you must contact us within 7 days of shipping.
Returns fall into three categories: Products may be returned because they are:
All products being returned must be in new condition, and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.
We undertake to then exchange or reimburse you the price of all the products. You may be charged a restocking fee depending on the reason for the return unless a subsequent order to the same or greater value is placed, or alternatively, a credit to that value can be placed on your account for future use within a maximum time period of 12 months. You will be responsible for the cost of the return shipment unless the return is due to return reasons 2 or 3. Specific return notes and exclusions: To be eligible for return, all parts must be unused and in new condition.
To be eligible for return, all chemical containers must be unopened.
To be eligible for return, all filters must be unused and still completely wrapped.
Any electrical or electronic part that shows signs of having been used or fitted in any way.
Any special order; this includes but is not limited to spa covers.
Spa Store will not be responsible for the return of a spa cover unless there is a manufacturer's defect. If a spa cover is mis-ordered or mistakenly measured spa store will not refund or exchange. This includes but is not limited to stock and generic covers as well as custom-made covers unless the cover has been made to dimensions other than those agreed to at the time of order. When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct. The measurements that you provide are what your cover is built to.
It is your responsibility to determine that the part ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required. Our friendly staff are happy to assist in identifying parts via emailed images, but cannot be held responsible for misidentifying your part where the images or information supplied stop us from identifying the product or when an alternate possible match to an obsolete part is suggested. We will provide emailed links to the part suggested for YOU to confirm identification before ordering. If you don´t want to take the risk of ordering an incorrect part, please employ a local competent spa technician to identify and carry out repairs. Installation of purchased goods It is assumed and required that a qualified tradesperson is employed in the installation of electrical goods. It is illegal and dangerous to carry out any electrical work without the appropriate qualifications. You must ensure that your qualified tradesman accurately identifies the required part to affect repair, as any electrical/electronic component including circuit boards purchased from us CANNOT be returned if it shows signs of installation, for the reason of incorrectly ordered / no longer required.
Easy Exchange: We will gladly exchange an incorrectly ordered item. You have 30 days from reception of the product to exchange it. See below for particular product exclusions. All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.
Express Refund: Once your return is received and inspected by the fulfillment centres (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit.
Please note: Once we initiate the credit for your SpaStore.com.au return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.
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Spa Store Pty Ltd
PO BOX 2040
Gateshead, NSW 2290
ABN: 32 163 049 232
Policy Version 2.0 April 2021
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