Shipping Policy

Turnaround Time:

We know you want your parts fast so we dispatch all in stock orders within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

Toll

TNT

Australia Post

Allied

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

We offer FREE shipping on all Retail Australian orders over $99 excluding Spa Covers. All orders under $99 are charged a flat rate shipping fee of $15 nationally. Spa Cover shipping is charged are based on your location. Before the final checkout page you will be shown what the cost of shipping will be. The Free shipping and Flat Rate fee exclude trade customers.

Spa Cover Shipping

You can input your post code on any Spa Cover page to get a quote for that cover to your post code.

Back Orders 

If an item goes on back order we will notify you and we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

International Orders

We ship to many countries around the world. We must provide a manual shipping quote to customers outside of Australia. Please contact us for full details. Note that international orders can only be paid via PayPal or wire transfer.